Modern Living University Continuing Education
Course Narratives and Instructor Bio
WA State School ID S1709
WA State Instructor IDI4775
Instructor Michael Lai
Michael Lai is a successful entrepreneur with twenty-two years of experience and over three
thousand transactions in real estate. He came to the United States in 1993 as a political refugee from
South Vietnam. Mr. Michael Lai is the founding principal of ML Companies a Real Estate
Investment & Development Company and Seattle Modern Living Funding. Michael is also the
Founder and CEO of USASIA Pacific, Inc., a US Government Approved Immigration Regional
Center focusing on foreign direct investment, trade relations and investor services. Michael has
worked with, Private and Public Partnerships in economic development agencies, in regional,
national and international levels.
1. Time Management – How to use your time wisely
Three Clock Hour Continuing Education Class C11180
Time management is at the heart of every real estate broker’s life. Everything you do revolves
around your daily routine and your ability to present yourself and your business. Michael has been
there, and has helped many first time and seasoned brokers change their lives by using these
techniques to overcome your natural fears, presenting you with a workable solution to contact more
people.
In this Time Management class, you will learn about using time as a tool, scheduling your goals,
being accountable, treating your business as if it were a real job, personal motivation and mastering
your daily routine, all with an international perspective. You will learn how to grow your business.
2. Prospecting – Lead Generation & Customer Acquisition
Three Clock Hour Continuing Education Class C11179
Prospecting is at the heart of every real estate broker’s life. Everything you do revolves around your
daily routine and your ability to present yourself and your business. Michael has been there, and has
helped many first time and seasoned brokers change their lives by using these techniques to
overcome your natural fears, presenting you with a workable solution to contact more people.
In this Prospecting class, you will learn about personal affirmation, better uses of your prospecting
time, your pre-prospecting routine, strengthening links, building your business and sourcing your
closings, all with an international perspective. You will learn how to grow your business.
3. Past Clients & Center of Influence – How to use your past to assist your future
Three Clock Hour Continuing Education Class C11161
Past clients are at the center of every real estate broker’s life. Everything you do revolves around
your daily routine and your ability to present yourself and your business. Michael has been there, and
has helped many first time and seasoned brokers change their lives by using these techniques to
overcome the natural fears, presenting you with a workable solution to contact more people.
In this Past Clients and Center of Influence class, you will learn about your personal goldmine,
overcoming your hesitation to call, the 10% rule, being specific, bringing value to your calls and
asking everybody, all with an international perspective. You will learn how to grow your business.
4. Pre-Qualifying – How to pre-qualify successfully
Three Clock Hour Continuing Education Class C11162
Pre-qualifying clients is important to every real estate broker’s business. Everything you do revolves
around your daily routine and your ability to present yourself and your business. Michael has been
there, and has helped many first time and seasoned brokers change their lives by using these
techniques to overcome your natural fears, presenting you with a workable solution to contact more
people.
In this Pre-Qualifying clients class, you will learn about why pre-qualifying is important, using your
pre-qualifying script, lender pre-qualifying, Michael rules on pre-qualifying and being clear and
concise, all with an international perspective. You will learn how to grow your business.
5. Lead Follow-up – How to successfully follow up on your leads
Three Clock Hour Continuing Education Class C11163
Following up on your leads is important to every real estate broker’s business. Everything you do
revolves around your daily routine and your ability to present yourself and your business. Michael
has been there, and has helped many first time and seasoned brokers change their lives by using
these techniques to overcome your natural fears, presenting you with a workable solution to contact
more people.
In this Pre-Qualifying clients class, you will learn about why pre-qualifying is important, using your
pre-qualifying script, lender pre-qualifying, Michael rules on pre-qualifying and being clear and
concise, all with an international perspective. You will learn how to grow your business
6. The Listing Presentation – How to successfully present a listing
Three Clock Hour Continuing Education Class C11165
Presenting a listing to prospective clients is important to every real estate broker’s business.
Everything you do revolves around your daily routine and your ability to present yourself and your
business. Michael has been there, and has helped many first time and seasoned brokers change their
lives by using these techniques to overcome your natural fears, presenting you with a workable
solution to contact more people.
In this Listing Presentation class, you will learn about why your listing presentation is important,
how to earn the listing, why pre-qualifying is important, sending a pre-listing package, confirming
the receipt of the package, confirming the appointment and first impressions, all with an
international perspective. You will learn how to grow your business.
7. Pricing Properties – How to successfully price the listing
Three Clock Hour Continuing Education Class C11166
Having the correct pricing is important to every real estate broker’s business. Everything you do
revolves around your ability to present yourself and your business. Michael has been there, and has
helped many first time and seasoned brokers change their lives by using these techniques to
overcome your natural fears, presenting you with a workable solution to contact more people.
In this Pricing property class, you will learn about why pricing is important, when to determine
when the property is over priced, you are not responsible for the owners price, talking too much,
listings sold always starts with the price, office and overall market statistics and always price the
home to sell, all with an international perspective. You will learn how to grow your business.
8. Handling Objections – How to successfully handle objections
Three Clock Hour Continuing Education Class C11164
Handling objections is important to every real estate broker’s business. Everything you do revolves
around your daily routine and your ability to present yourself and your business. Michael has been
there, and has helped many first time and seasoned brokers change their lives by using these
techniques to overcome your natural fears, presenting you with a workable solution to contact more
people.
In this Handling Objections class, you will learn about why an objection is a question of the mind,
giving sellers a list of the most common objections in the listing package, bringing the seller to your
side, why pre-qualifying is important, learn the common objections, always agree and knowledge
equals confidence, all with an international perspective. You will learn how to grow your business.
9. Closing Skills – How to successfully close
Three Clock Hour Continuing Education Class C11167
Closing on your leads is important to every real estate broker’s business. Everything you do revolves
around your daily routine and your ability to present yourself and your business. Michael has been
there, and has helped many first time and seasoned brokers change their lives by using these
techniques to overcome your natural fears, presenting you with a workable solution to contact more
people.
In this Closing Skills class, you will learn about how to close, how simple the close can be if you
follow the listing presentation, ask for the signature with a smile, don’t speak after asking the closing
question, assume in your mind that they will sign, being direct and believing in your own value, all
with an international perspective. You will learn how to grow your business.
10. Negotiating – How to successfully close
Three Clock Hour Continuing Education Class C11168
Negotiation is important to every real estate broker’s business. Everything you do revolves around
your daily routine and your ability to present yourself and your business. Michael has been there, and
has helped many first time and seasoned brokers change their lives by using these techniques to
overcome your natural fears, presenting you with a workable solution to contact more people.
In this Negotiation class, you will learn about how to be a good negotiator, control emotion and
drama, you are not a part of the negotiation, look at both sides, keeping your focus, don’t be
attached to the outcome, don’t waste time driving to see everyone and not burning bridges, all with
an international perspective. You will learn how to grow your business.
11. Working With Buyers – How to successfully work with buyers
Three Clock Hour Continuing Education Class C11169
Working with buyers is important to every real estate broker’s business. Everything you do revolves
around your daily routine and your ability to present yourself and your business. Michael has been
there, and has helped many first time and seasoned brokers change their lives by using these
techniques to overcome your natural fears, presenting you with a workable solution to contact more
people.
In this Working with buyers class, you will learn about how to pre-qualify the buyer, verify their
motivation, show them the exact process you will be using, to meet them at your office, only show
three homes at a time, when to refer them to other agents and why all decision makers need to be
present to see a property, all with an international perspective. You will learn how to grow your
business.
12. Administration & Staffing – When to hire your assistants
Three Clock Hour Continuing Education Class C11170
Managing your staff is important to every real estate broker’s business. Everything you do revolves
around your daily routine and your ability to present yourself and your business. Michael has been
there, and has helped many first time and seasoned brokers change their lives by using these
techniques to overcome your natural fears, presenting you with a workable solution to contact more
people.
In this Administration and Staffing class, you will learn about when and how to hire assistants, the
important jobs of an assistant, using them as an accountability partner, delegation, checklists and
cross training, all with an international perspective. You will learn how to grow your business.
13. Customer Service – Customers are everything
Three Clock Hour Continuing Education Class C11171
Customer service is important to every real estate broker’s business. Everything you do revolves
around your daily routine and your ability to present yourself and your business. Michael has been
there, and has helped many first time and seasoned brokers change their lives by using these
techniques to overcome your natural fears, presenting you with a workable solution to contact more
people.
In this Customer Service class, you will learn about when and how to make customer service your
obsession, the importance of regular communication, under promise and over deliver, survey your
clients and having a checklist, all with an international perspective. You will learn how to grow your
business.
14. Business Planning – Having a Business Plan
Three Clock Hour Continuing Education Class C11172
Business Planning is important to every real estate broker’s business. Everything you do revolves
around your daily routine and your ability to present yourself and your business. Michael has been
there, and has helped many first time and seasoned brokers change their lives by using these
techniques to overcome your natural fears, presenting you with a workable solution to contact more
people.
In this Business Planning class, you will learn about when and how to make a viable business plan,
why it is important, allowing it to be modified, what are realistic goals, tracking your numbers and
when to present them to your coach, all with an international perspective. You will learn how to
grow your business.
15. Tracking Numbers – Learning To Track Your Numbers
Three Clock Hour Continuing Education Class C11174
Tracking Numbers is important to every real estate broker’s business. Everything you do revolves
around your daily routine and your ability to present yourself and your business. Michael has been
there, and has helped many first time and seasoned brokers change their lives by using these
techniques to overcome your natural fears, presenting you with a workable solution to contact more
people.
In this Tracking Numbers class, you will learn about when and how to track your numbers, why it’s
important, why to not complicate the process and how to use an accountability partner, all with an
international perspective. You will learn how to grow your business.
16. Practicing Scripts & Developing Skills – Using the Scripts to Help You Learn & Grow
Three Clock Hour Continuing Education Class C11173
Using tried and true scripts are important to every real estate broker’s business. Everything you do
revolves around your daily routine and your ability to present yourself and your business. Michael
has been there, and has helped many first time and seasoned brokers change their lives by using
these techniques to overcome your natural fears, presenting you with a workable solution to contact
more people.
In this Practicing Scripts & Developing Skills class, you will learn about when and how to ask good
questions, listen to their answers, how much time to spend one each task, how intense you should
be at each task, how often to practice and with whom and staying on the scripts, all with an
international perspective. You will learn how to grow your business
17. Mindset – Using Your Mindset to Grow
Three Clock Hour Continuing Education Class C11176
Your Mindset is important to every real estate broker’s business. Everything you do revolves around
your daily routine and your ability to present yourself and your business. Michael has been there, and
has helped many first time and seasoned brokers change their lives by using these techniques to
overcome your natural fears, presenting you with a workable solution to contact more people.
In this Mindset Skills class, you will learn about when and how to always be honest with yourself,
managing your ego, eliminate failure, eliminate negative thinking, develop unwavering desire and
make the tough decisions, all with an international perspective. You will learn how to grow your
business.
18. Goal Setting & Motivation – Setting Goals to Help You Become Motivated
Three Clock Hour Continuing Education Class C11175
Goal setting and personal motivation are important to every real estate broker’s business. Everything
you do revolves around your daily routine and your ability to present yourself and your business.
Michael has been there, and has helped many first time and seasoned brokers change their lives by
using these techniques to overcome your natural fears, presenting you with a workable solution to
contact more people.
In this Goal Setting and Motivation class, you will learn about when and how to build a better you,
write a letter to yourself, have a well balanced life, set realistic and achievable goals, stretch you
mind, body and emotions and learn to dream, all with an international perspective. You will learn
how to grow your business.
19. Money Management & Profitability – How to Manage Your Money Responsibly
Three Clock Hour Continuing Education Class C11178
Managing your money is important to every real estate broker’s business. Everything you do
revolves around your daily routine and your ability to present yourself and your business. Michael
has been there, and has helped many first time and seasoned brokers change their lives by using
these techniques to overcome your natural fears, presenting you with a workable solution to contact
more people.
In this Money Management & Profitability class, you will learn about how earning money is a
numbers game, hiring professionals to help you, become your best client, check your accounts
regularly, set up a reserve fund and that your biggest expense is your ego, all with an international
perspective. You will learn how to grow your business.
20. Business Systems – How to Manage Your Money Responsibly
Three Clock Hour Continuing Education Class C11177
Systems are important to every real estate broker’s business. Everything you do revolves around
your daily routine and your ability to present yourself and your business. Michael has been there, and
has helped many first time and seasoned brokers change their lives by using these techniques to
overcome your natural fears, presenting you with a workable solution to contact more people.
In this Business Systems class, you will learn about when and how you can become the master of
details, use your system to create business, create checklists, asking for feedback, delegating and
accepting critique, all with an international perspective. You will learn how to grow your business.
Real Estate Investments, Development,
Funding, and Training.